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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't download attachment directly from email

    Asked by 3rdrocker on August 21, 2013 at 09:09 PM

    For several months now, we have been unable to retrieve attachments from messages sent to our email address. No changes to the form have been made since the initial creation of it, and we have not been over any monthly limits. It did once work. These are resume submissions from people seeking employment with our company, so it's important that the resumes be retrievable directly from the emails. 

    Here's an example:

    Upload resumé (.pdf or .doc) TranscriptionResume_2013.doc

     

    As you will find, the link leads to nothing. Our form can be found here, if it needs to be examined: http://form.jotform.us/form/30093861824152  

    Please advise.

    Page URL:
    http://form.jotform.us/form/30093861824152

    email Emails Submissions JotForm
  • Profile Image
    JotForm Support

    Answered by Tasha on August 21, 2013 at 10:15 PM

    Hi,

    Unfortunately I was unable to reproduce the problem that you are having. I made a clone of your form and submitted the form and I was able to download the document that I uploaded using yahoo mail in Google Chrome and Firefox by clicking on the link in my email.

    Can you let us know the email client and the browser that you are using so that we can try to reproduce the issue? Once we receive the requested information we will be able to troubleshoot the problem you are having better.

    Thanks!

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    Answered by 3rdrocker on August 22, 2013 at 10:25 AM

    Hi, thank you for the response. We use Verizon Yahoo mail and the latest Google Chrome browser. I also tried forwarding the message to another email within my Outlook program and got the same result.

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    JotForm Support

    Answered by guilledutra on August 22, 2013 at 02:12 PM

    Hi,

    did you try by deleting your actual email notification and creating a new one?

    Select "Setup & Embed" tab from your form builder.

    1 - Click on "Email Alerts" icon

    2 - Select your email notification, then click on "Delete Email" at the left-bottom of the windows

    once you deleted the actual notification, please click on "Email Alerts" again, then "Add New Email".

    make a test submission to see if the email alerts is working fine again with the new configured email notification 

    hope it helps

    please let us know if you need further assistance

    thanks

  • Profile Image

    Answered by 3rdrocker on August 22, 2013 at 03:40 PM

    @guilledutra:  That seems to have done the trick. Thanks so much!