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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Security Certificate Validation Error in IE

    Asked by telecme on August 22, 2013 at 06:45 AM
    Screenshot
    verification
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 22, 2013 at 11:38 AM

    Hello, do you mean the Security Certificate and Validation? May we have a link to the form you are experiencing this problem with so that we can investigate it?

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    Answered by telecme on August 22, 2013 at 09:28 PM
    ok, welcome, thanks.
  • Profile Image

    Answered by telecme on August 22, 2013 at 09:58 PM
    translate:
    A problem with the security certificate for this site.
    Security produced this Web site certificate is issued for the address to
    other websites.
    Security certificate problems may indicate that another person might be
    trying to trick you or intercept any data you send to the server.
    We recommend that you close this webpage and do not continue to this
    website.
    Click here to close this page.
    Continue to this website (not recommended).
    For additional information
  • Profile Image

    Answered by Cesar on August 22, 2013 at 11:19 PM

    Hello, I'm able to view both forms you have on your account, but do not ask for certification validation. May I ask, which url are you using for your forms?

    Below are the forms I was able to access without being asked for secure ssl:

    Please try the links as I've posted them here. And if you require further assistance, do let us know.

     

    https://secure.jotform.me/form/32291023069448

    form1

    https://secure.jotform.me/form/32290903244449

    form2

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    Answered by telecme on August 23, 2013 at 04:50 AM
    i used the links you give me but the same result. it also said the
    certificat is not valid (as attached). i originally use the link the
    builder give me(the same as you gave), no any other URL.my ADSL is Taiwan
    official ISP ChongHua Telecom. i don't think they has problem.
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2013 at 12:47 PM

    Hi,

    Good day! May we please know your current IE Version and the OS you are using? Have you tried it with a different browser such as Google Chrome and Mozilla Firefox? If not, please give it a try and let us know for the results.

    Here's a few steps that will help you resolved such issue:

    1. Check your Computer Date and make sure that the "Year" is set to the current year (2013).

    2. Clear your SSL State by following this guide: http://www.ehow.com/how_6758068_clear-ssl.html

    3. Turn Off your IE ActiveX filtering: http://ie.microsoft.com/testdrive/browser/activexfiltering/About.html

     

    Thanks

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    Answered by telecme on August 23, 2013 at 10:14 PM
    sorry,i just use another PC and no warning after link. I think it's my PC
    problem. my IE is version 9,Chrome & FF browser is OK, time is right, i
    already Clear SSL , turn off active x filter but in vain. maybe i should
    reload my win7. thanks.
  • Profile Image

    Answered by Cesar on August 24, 2013 at 12:45 AM

    At least we now know you should be receiving your form submissions properly. Do let us know if you have any other issues by creating a new thread. 

    Also, before having to load your whole PC, do also try Resetting your IE9. That might take the problem away, and it's worth a try. Thank you for using JorForm.