Upgraded to Economy but still showing as Premium

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    dbuzo
    Asked on August 22, 2013 at 08:48 AM

    We recently exceeded the 1000 submission limit and upgraded yesterday to the 10,000 limit. I have the email receipt. It did not go into effect, we still get a "FORM OVER QUOTA. This form has exceeded its allocated quota." message. 

     

    The upgrade happened at 2:30 PM EST yesterday. Why has this not been corrected?

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    Welvin
    Answered on August 22, 2013 at 01:31 PM

    Hi,

    Good day! I have this manually corrected from our end. Your account is now Economy. I have manually upgraded your account from your original Premium Subscription to Economy Monthly through our Payment Processor - FastSpring.

    Please kindly check again. 

    We have also send you a refund for the new order you've made through our Payment Processor - Plimus. You've made a new order instead of upgrading your account.

    Thanks