What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded to Economy but still showing as Premium

    Asked by dbuzo on August 22, 2013 at 08:48 AM

    We recently exceeded the 1000 submission limit and upgraded yesterday to the 10,000 limit. I have the email receipt. It did not go into effect, we still get a "FORM OVER QUOTA. This form has exceeded its allocated quota." message. 


    The upgrade happened at 2:30 PM EST yesterday. Why has this not been corrected?

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    JotForm Support

    Answered by Welvin on August 22, 2013 at 01:31 PM


    Good day! I have this manually corrected from our end. Your account is now Economy. I have manually upgraded your account from your original Premium Subscription to Economy Monthly through our Payment Processor - FastSpring.

    Please kindly check again. 

    We have also send you a refund for the new order you've made through our Payment Processor - Plimus. You've made a new order instead of upgrading your account.