missing text

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    tefortwo
    Asked on August 22, 2013 at 10:09 AM

    I have create an subscription form and when we received mails from users that been menbers we can`t see all text like address field etc

     

    Why can`t we get all info from menbers in the form?

     

    Regards Lars

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    guilledutra
    Answered on August 22, 2013 at 01:55 PM

    Hi, 

    Could you try by deleting your actual email notification and creating a new one?

    Select the "Setup & Embed" tab from your form builder, then:

    1 - Click on "Email Alerts" icon.

    2 -  Select your actual email notification, when the popup comes out, click on "Delete Email" at the left-bottom corner.

    once you deleted the email notification, click on "Email Alerts" again but this time select "Add New Email", then follow the email notification wizard. With your new email notification configured make some test submissions to see if it is working now.

    Hope it helps

    please let us know if you need further assistance

    thanks