What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    missing text

    Asked by tefortwo on August 22, 2013 at 10:09 AM

    I have create an subscription form and when we received mails from users that been menbers we can`t see all text like address field etc


    Why can`t we get all info from menbers in the form?


    Regards Lars

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    JotForm Support

    Answered by guilledutra on August 22, 2013 at 01:55 PM


    Could you try by deleting your actual email notification and creating a new one?

    Select the "Setup & Embed" tab from your form builder, then:

    1 - Click on "Email Alerts" icon.

    2 -  Select your actual email notification, when the popup comes out, click on "Delete Email" at the left-bottom corner.

    once you deleted the email notification, click on "Email Alerts" again but this time select "Add New Email", then follow the email notification wizard. With your new email notification configured make some test submissions to see if it is working now.

    Hope it helps

    please let us know if you need further assistance