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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm having issues with Google Spreadsheet Integration

    Asked by desmoinesAFWA on August 22, 2013 at 10:51 AM

    I'm having an issue with retrieving my form submissions from Google Docs.

     

    I've got the integration mapped to Google Docs.  I go to the folder I created and there's nothing there.

     

    I need to be able to export into an Excel spreadsheet.

     

    What am I missing?

    Submissions excel
  • Profile Image

    Answered by EliezerN on August 22, 2013 at 02:08 PM

    Thanks for contacting us.

    Could you please share with us the link of your form so that we can further investigate? However I made a test with one of my form to see if there was some issue with the integration, but I didn't have any problems:

    MY form URL: https://www.jotform.com/form/32335369744864

    Spreadsheet URL: https://docs.google.com/spreadsheet/ccc?key=0AiqEPKFwsdaPdEhLNVJZWVFyd3VHbUR0V2JRQXQ4enc&usp=sharing

    I would suggest you to build the integration, that might help.

    However if the issue still persist please let us know.

    Thanks.

  • Profile Image

    Answered by desmoinesAFWA on August 28, 2013 at 02:31 PM
    I am trying to build the integration - still not working. The site is:
    https://sites.google.com/site/desmoinesafwa/meetings
    As you can see, it shows a Jotform headline, but the form doesn't come
    across.
    Can you please look into it? Is there a way we can connect over the
    phone. I'm am not a technical expert, I'm really in over my head and don't
    know that I can explain this steps in a way that you will understand.
    We are running up against a deadline and I need to get this information out
    ASAP.
    Thank you,
    Shannon Jamtgaard
    515.244.4414
  • Profile Image
    JotForm Support

    Answered by jonathan on August 28, 2013 at 05:16 PM

    Hi Shannon,

    From what I can see in your website https://sites.google.com/site/desmoinesafwa/meetings so far -- you still need to settle the issue on embedding the form properly on your google website.

     Please review this guide Adding-Form-to-Google-Sites

    From the guide, please take special notice on step #7 to #9 because it seems to me that you have used a wrong form ID#

    You need to be able to embed your form correctly first.

    Please contact us if you have done this or if you need assistance.

    Thanks.

     

    P.S.

    - We currenlty do not provide over the phone support.
    Please continue using this support forum for support needed and we will attend to you as soon as we can.