I'm having issues with Google Spreadsheet Integration

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    desmoinesAFWA
    Asked on August 22, 2013 at 10:51 AM

    I'm having an issue with retrieving my form submissions from Google Docs.

     

    I've got the integration mapped to Google Docs.  I go to the folder I created and there's nothing there.

     

    I need to be able to export into an Excel spreadsheet.

     

    What am I missing?

  • Profile Image
    EliezerN
    Answered on August 22, 2013 at 02:08 PM

    Thanks for contacting us.

    Could you please share with us the link of your form so that we can further investigate? However I made a test with one of my form to see if there was some issue with the integration, but I didn't have any problems:

    MY form URL: https://www.jotform.com/form/32335369744864

    Spreadsheet URL: https://docs.google.com/spreadsheet/ccc?key=0AiqEPKFwsdaPdEhLNVJZWVFyd3VHbUR0V2JRQXQ4enc&usp=sharing

    I would suggest you to build the integration, that might help.

    However if the issue still persist please let us know.

    Thanks.

  • Profile Image
    desmoinesAFWA
    Answered on August 28, 2013 at 02:31 PM
    I am trying to build the integration - still not working. The site is:
    https://sites.google.com/site/desmoinesafwa/meetings
    As you can see, it shows a Jotform headline, but the form doesn't come
    across.
    Can you please look into it? Is there a way we can connect over the
    phone. I'm am not a technical expert, I'm really in over my head and don't
    know that I can explain this steps in a way that you will understand.
    We are running up against a deadline and I need to get this information out
    ASAP.
    Thank you,
    Shannon Jamtgaard
    515.244.4414
  • Profile Image
    jonathan
    Answered on August 28, 2013 at 05:16 PM

    Hi Shannon,

    From what I can see in your website https://sites.google.com/site/desmoinesafwa/meetings so far -- you still need to settle the issue on embedding the form properly on your google website.

     Please review this guide Adding-Form-to-Google-Sites

    From the guide, please take special notice on step #7 to #9 because it seems to me that you have used a wrong form ID#

    You need to be able to embed your form correctly first.

    Please contact us if you have done this or if you need assistance.

    Thanks.

     

    P.S.

    - We currenlty do not provide over the phone support.
    Please continue using this support forum for support needed and we will attend to you as soon as we can.