The email from jotform does NOT include most information entered on the form.

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    dcainedwr
    Asked on August 22, 2013 at 11:33 AM

    I receive an email from Jotform with only a few of the fields from a completed form.

    I don't want to enter Jotform to see contact responses; that's why I get the email, right?

    Can you fix this?

     

    Thanks,

     

    Doug

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    Welvin
    Answered on August 22, 2013 at 03:14 PM

    Hi Doug,

    Good day! I've fixed it by re-creating your form notification. It happens that you have updated your form and forgot to check/update the email notification settings and include all the new fields. It supposed to be automatic, but the system has failed to update the settings because you have modified the email body. The system will automatically update the email settings when it is still in the default formatting.

    Let us know if you need any further assistance.

    Thanks

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    dcainedwr
    Answered on August 22, 2013 at 03:47 PM
    Will this require replacing the code on my page?
    Sent from my iPhone
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    jeanettebmz
    Answered on August 22, 2013 at 06:52 PM

    No, you don't need to replace the code unless you have embedded the source of the form and have performed changes to the form layout or added new fields. But on regards to email notifications, everything is being handled from within our servers