What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The email from jotform does NOT include most information entered on the form.

    Asked by dcainedwr on August 22, 2013 at 11:33 AM

    I receive an email from Jotform with only a few of the fields from a completed form.

    I don't want to enter Jotform to see contact responses; that's why I get the email, right?

    Can you fix this?





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    JotForm Support

    Answered by Welvin on August 22, 2013 at 03:14 PM

    Hi Doug,

    Good day! I've fixed it by re-creating your form notification. It happens that you have updated your form and forgot to check/update the email notification settings and include all the new fields. It supposed to be automatic, but the system has failed to update the settings because you have modified the email body. The system will automatically update the email settings when it is still in the default formatting.

    Let us know if you need any further assistance.


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    Answered by dcainedwr on August 22, 2013 at 03:47 PM
    Will this require replacing the code on my page?
    Sent from my iPhone
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    Answered by jeanettebmz on August 22, 2013 at 06:52 PM

    No, you don't need to replace the code unless you have embedded the source of the form and have performed changes to the form layout or added new fields. But on regards to email notifications, everything is being handled from within our servers