What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    can i keep usgning the 1 word captch ....or do i need to add the new "re-captch' feature.

    Asked by excelfleet on August 22, 2013 at 01:02 PM

    recently....the captcha is not loading and keeps spinning. my customers have called to say they can not complete the form. are you working on this? matainance? did the codes change? or is it just my browser or java just not working?

    the new "re-captcha" turned "on" is working just fine on-line ...but I prefer to keep it simple with the one word captcha

     what do you recommend?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2013 at 03:43 PM


    Thank you for contacting us.

    I have checked your website http://www.excelfleetlimo.com/online_deposit_form.html and I could see the form have re-captcha set to ON, and all seems to be all fine.

    Currently, there is no reported issue regarding the default captcha field failing on the form.
    But if you are able to encounter an issue on your end, we will be more than glad to assist you resolve it.

     If you can provide as an alternative page with your form using only the regular catpcha field, we will test and check it for you.

    Please update us.


  • Profile Image

    Answered by excelfleet on August 22, 2013 at 04:05 PM

    here is an alternate page....this is the regular captcha is use on my contact us form


    it would be great if you could check it out ...thx,

  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2013 at 05:19 PM


    I have tested and check your test page http://www.excelfleetlimo.com/contact.html 

    As you can see on the screens below, the default captcha field loaded just fine.



    Are you not able to load the regular captcha when browsing on your end?

    If there is no issue with the regular captcha, I would suggest to continue using it instead.

    With re-captcha set to ON, some users finds inconvinience from it -- at least some, but they are still users =)

    Please inform us if there is more we can help you with.