- natsalAsked on August 22, 2013 at 03:31 PM
To whom this may concern,
I am trying to setup a payment eform on our website. The payment form is linked to Authorize.net, a payment form option on your Jotform.com website/service. I included the necessary API and Transaction Key required towards this eform. I ran a test on our website using this embedded script eform, and I get an error message:Error during transactionThe merchant login ID or password is invalid or the account is inactive.
Please go back and fix thisDetails: 3|2|13|The merchant login ID or password is invalid or the account is inactive.||P|0|||8.00||auth_capture||||||||||||||||||||||||||3E522624B804AEBAAF95C93B16436378||||||||||||||||||||||||||||||Is this error on the eform = Jotform.com end, or on the Authorize.net end? Would/Could you identify what kind of error this is?Please assist, much appreciate it.Thank you,Nathan
- jeanettebmzAnswered on August 22, 2013 at 06:48 PM
It looks like your Merchant ID is incorrect or your Authorize.net account might be inactive.
Please double chekc with Authorize.net support and get if possible a new API key and transaction key for your account
if the problem persists after doing those steps, please let us know