Why am I getting an error - payment form on website to Authorize.net?

  • Profile Image
    natsal
    Asked on August 22, 2013 at 03:31 PM

    To whom this may concern,

    Hello,

     

    I am trying to setup a payment eform on our website. The payment form is linked to Authorize.net, a payment form option on your Jotform.com website/service. I included the necessary API and Transaction Key required towards this eform. I ran a test on our website using this embedded script eform, and I get an error message:

    Error during transaction
    The merchant login ID or password is invalid or the account is inactive.

    Please go back and fix this
    Details: 3|2|13|The merchant login ID or password is invalid or the account is inactive.||P|0|||8.00||auth_capture||||||||||||||||||||||||||3E522624B804AEBAAF95C93B16436378||||||||||||||||||||||||||||||
    Is this error on the eform = Jotform.com end, or on the Authorize.net end? Would/Could you identify what kind of error this is?
    Please assist, much appreciate it.
    Thank you,
    Nathan
  • Profile Image
    jeanettebmz
    Answered on August 22, 2013 at 06:48 PM

    It looks like your Merchant ID is incorrect or your Authorize.net account might be inactive.

    Please double chekc with Authorize.net support and get if possible a new API key and transaction key for your account

    if the problem persists after doing those steps, please let us know