What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bounce List - No response

    Asked by premierhealth on August 22, 2013 at 06:11 PM

    I have emailed you several times "private ticket" to enquire why our email address "bookings@spmh.com.au" is on the bounce list. . . .  NO RESPONSE!!

    We thought it may be we were required to upgrade . .  we did that.

    I have had another longterm user contact you  . . . NO RESPONSE!!

    Why is my email address on the BOUNCE LIST?

    Thank you

    Sangita
    sangita20@hotmail.com 

     

    Page URL:
    http://www.spmh.com.au/new-patient

    Screenshot
    bounce list bounce email hotmail
  • Profile Image

    Answered by khrisell on August 22, 2013 at 06:35 PM

    Hello,

    I have removed your email from out bounce list. You should be able to receive emails now.

    Please refer to this guide to prevent this issue to happen in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Kindly try the test email and let us know if problem persists.

    Thank you for using JotForm.

  • Profile Image

    Answered by on August 22, 2013 at 07:09 PM

    Thank you,

    Regards

    Sangita.

  • Profile Image

    Answered by tofillabackpack on August 23, 2013 at 01:33 PM

    I was wondering how I go about getting my email address off the bounce list...I see two of them appear to be on it including info@tofillabackpack.org and beuford@gmail.com

    thank you

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 23, 2013 at 05:34 PM

    @Tofillabackpack,

    Your emails are not currently listed in our bounced list. I have updated your thread.

    Thank you.