Inbox Archive - how long are they kept here?

  • kpopa
    Asked on September 23, 2020 at 8:22 PM

    Hi,

    I have moved submissions into the Inbox Archive. I still want to be able to access these in future. I wanted to confirm whether you remove these after a certain amount of time or whether it is safe to leave these here. 

  • Ashwin JotForm Support
    Replied on September 24, 2020 at 1:32 AM

    Please note that when you archive a submission in "Inbox" page, the submission does not get deleted after certain amount of time. You will be able to access archived submissions until you delete it from there.

    When the submissions are deleted and moved to trash folder, they get deleted after 30 days.

    Hope this helps.

    Do get back to us if you have any questions.

  • BridgehavenCAC
    Replied on October 1, 2020 at 10:30 AM

    I just want to make sure I understand this question and answer. If I archive a submission on the inbox page, it will be stored indefinitely and won't be deleted?

    That way I can only keep the submissions that I'm currently working on under inbox and once I'm done, I can archive them for future reference?

  • Ashwin JotForm Support
    Replied on October 1, 2020 at 11:57 AM

    Yes that is correct. If you achieve submission on the Inbox page, it will always be there until you delete it yourself or when your account is downgraded to free plan and all over quota submissions are deleted automatically.

    Hope this helps.

    Do get back to us if you have any questions.