How can I cancel my subscription?

  • Profile Image
    rayseah71
    Asked on August 22, 2013 at 09:08 PM

    Hi,

    I would like to stop my subscription, how?

     

    Best Regards,

    Ray

  • Profile Image
    khrisell
    Answered on August 22, 2013 at 10:57 PM

    Hello,

    I can see that your account is already scheduled for downgrade.

    Your paid subscription has ben canceled, and your account will stay Premium until the time you have paid for expires (2013-08-27 ). Even when we cancel your Premium account subscription, you will not lose any of your forms or your data.


    However, here's the instruction on how to cancel your account.

    1. Go to your Jotform control panel.

    2. Go to your Account.

    3. From the account page, go to "Billing"

    4. Click to Switch to free Account

    5. Click Cancel Subscription

    Kindly to let us know if you if you have further questions or inquiry.

    Thank you for your time with us. Feel free to upgrade anytime for more storage and submission limit.

    Thank you for using JotForm.