What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I cancel my subscription?

    Asked by rayseah71 on August 22, 2013 at 09:08 PM

    Hi,

    I would like to stop my subscription, how?

     

    Best Regards,

    Ray

  • Profile Image

    Answered by khrisell on August 22, 2013 at 10:57 PM

    Hello,

    I can see that your account is already scheduled for downgrade.

    Your paid subscription has ben canceled, and your account will stay Premium until the time you have paid for expires (2013-08-27 ). Even when we cancel your Premium account subscription, you will not lose any of your forms or your data.


    However, here's the instruction on how to cancel your account.

    1. Go to your Jotform control panel.

    2. Go to your Account.

    3. From the account page, go to "Billing"

    4. Click to Switch to free Account

    5. Click Cancel Subscription

    Kindly to let us know if you if you have further questions or inquiry.

    Thank you for your time with us. Feel free to upgrade anytime for more storage and submission limit.

    Thank you for using JotForm.