How can I free up up upload space?

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    RE_PLACE
    Asked on September 24, 2020 at 11:13 AM

    Hi,

    Today i got email "You have reached your Jotform upload limit".

    I removed a lot from the survey responses but still, there is no free space.

    Can you help me?


  • Profile Image
    Yvette_L
    Answered on September 24, 2020 at 03:02 PM

    The upload space limit refers to the files uploaded by the users. If the user attaches files to the file File Upload field and submits it, then the size of the uploaded file will be counted to your upload space.

    To free up the upload space, you'll have to delete your submissions. Please follow the steps below:

    1) Download all the submissions just in case you need it for future instances. Reference Guide: How-to-Download-the-Submission-Files

    2) After that, you can go to form submissions and delete the submissions. This will free up the upload space. Reference guide: How-to-Delete-Form-Submission-Data

    Feel free to reach us in case you need any further details from our end.


  • Profile Image
    RE_PLACE
    Answered on September 28, 2020 at 02:32 AM

    Thanks for your reply.


    Despite the removal of the forms, I am still over the limit.


    I did everything according to your instructions.


    Can you help me?

     

  • Profile Image
    Bojan_J
    Answered on September 29, 2020 at 07:52 AM

    Greetings.

    We apologize for the late reply.

    I have checked your Inbox, and it looks like you have removed the submissions, however, you did not empty the Trash. Your limit will decrease once you remove all submissions from the trash folder:

    screenshot_2377.png

    Let us know if this resolved your problem.

  • Profile Image
    RE_PLACE
    Answered on September 30, 2020 at 02:14 AM

    Thanks for your reply.

    My trash folder is empty.and I still don't have a place :(




  • Profile Image
    Richie_P
    Answered on September 30, 2020 at 06:04 AM

    I have checked your account and the upload file is still showing at our end.

    We can delete the submission data manually if you would like.

    Let us know if you want us to proceed and delete the uploaded files for your form 200863733501045.

    Looking forward for your response.

  • Profile Image
    RE_PLACE
    Answered on October 02, 2020 at 02:20 AM

    In that case please clean my trash folder.


    I cannot do that from my account.

  • Profile Image
    Richie_P
    Answered on October 02, 2020 at 04:30 AM

    As per request, I have deleted the submissions inside your trash folder.

    Your account is not over the upload limits anymore.

    If you need further assistance, let us know.

  • Profile Image
    RE_PLACE
    Answered on October 06, 2020 at 02:28 AM

    Despite the free space, people still can't answer :(

    Message appears: Form over quota! This form has exceeded its allocated quota

  • Profile Image
    Richie_P
    Answered on October 06, 2020 at 03:40 AM

    We do apologize for the inconvenience.

    I have removed the over limit in your account.

    Please try again and let us know if the issue still remains.

  • Profile Image
    RE_PLACE
    Answered on October 14, 2020 at 03:04 AM

    thank you for your patience, now everything works :)

  • Profile Image
    RE_PLACE
    Answered on February 23, 2021 at 02:19 AM

    Hi!

    I have the same case like previously.

    1. I got email "You have reached your Jotform upload limit".
    2. I removed a lot from the survey responses but still, there is no free space.
    3. My trash folder is empty and I still don't have a place.

    Can you help me?

    Michał

  • Profile Image
    Richie_P
    Answered on February 23, 2021 at 03:29 AM

    Hi Michal, your account is not over the quota anymore.

    Kindly check again and let us know if you need further assistance.

  • Profile Image
    RE_PLACE
    Answered on February 24, 2021 at 02:21 AM

    Thank you for your help. Everything works well.