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    How to send reminder to people who don't settle payment after redirected to payment page?

    Asked by ploto on August 23, 2013 at 09:37 AM


    I have a form with payment. There is many people who just fill the form, and don´t pay. Can I send a reminder in any way to all the people who haven´t paid and now are in "incomplete payments"?



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    JotForm Support

    Answered by Welvin on August 23, 2013 at 02:00 PM

    Hi Kasper,

    Good day and thanks for contacting us. You will have to get their email address from the Incomplete Payment Section and Email them and ask to complete the payment. Otherwise, I would suggest enabling the Pending Payment Email from the Payment field properties: