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openingdoorsincAsked on September 24, 2020 at 1:46 PM
Hello,
Our annual subscription renews in November. Can we pay now?
Please advise,
Thank you.
David
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John Support Team LeadReplied on September 24, 2020 at 6:52 PM
Hello David - The subscription will auto-renew itself on its anniversary, so unfortunately, the only way you can pay in advance is to actually cancel the plan, we refund the remaining credits, and then you can re-upgrade.
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openingdoorsincReplied on September 24, 2020 at 7:28 PMThank you. But doing that would that disrupt our service? We use certain forms to complete client’s online applications.
David
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John Support Team LeadReplied on September 24, 2020 at 8:42 PM
Hello David - Not if you'll re-upgrade immediately after we cancel the subscription. However, I believe that's no longer necessary. You can just wait for the subscription to auto-renew.
The said method is recommended only if you are changing the credit card on file, but other than that, we can leave it as is.