Help remove email address from bounce list

  • Profile Image
    saniaraby
    Asked on August 23, 2013 at 11:50 AM

    jotform said my email is in bouns list and ask jotform to remove it.

    I need to use this email for reply features
    mapim2u@gmail.com
    saniaraby@gmail.com

    Thanks You 

  • Profile Image
    Welvin
    Answered on August 23, 2013 at 03:18 PM

    Hi,

    Good day! I have now removed your email address from our bounce list. You should now start receiving email alerts again. Below is the result from our servers:

    saniaraby@gmail.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 452-'4.2.2 The email account that you tried to reach is over quota. Please direct\n4.2.2 the recipient to\n4.2.2 http://support.google.com/mail/bin/answer.py?answer=3D6558nr9si4680782vcb.47'

    Please kindly check this guide and follow instructions to prevent this problem from happening again: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    I also recommend setting up SMTP Account into Mandrill and use it with our SMTP Settings for Sending Emails from your form. Please follow this guide for setup: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP.

    Let us know if you need any further assistance.

    Thanks