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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Help remove email address from bounce list

    Asked by saniaraby on August 23, 2013 at 11:50 AM

    jotform said my email is in bouns list and ask jotform to remove it.

    I need to use this email for reply features
    mapim2u@gmail.com
    saniaraby@gmail.com

    Thanks You 

    JotForm email thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2013 at 03:18 PM

    Hi,

    Good day! I have now removed your email address from our bounce list. You should now start receiving email alerts again. Below is the result from our servers:

    saniaraby@gmail.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 452-'4.2.2 The email account that you tried to reach is over quota. Please direct\n4.2.2 the recipient to\n4.2.2 http://support.google.com/mail/bin/answer.py?answer=3D6558nr9si4680782vcb.47'

    Please kindly check this guide and follow instructions to prevent this problem from happening again: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    I also recommend setting up SMTP Account into Mandrill and use it with our SMTP Settings for Sending Emails from your form. Please follow this guide for setup: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP.

    Let us know if you need any further assistance.

    Thanks