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  • Profile Image

    Jotform Wordpress Feedback Button Plugin Not Working

    Asked by jporozynski on August 23, 2013 at 12:39 PM

    I got the feedback button to work on:

    http://church.fairhavenbaptist.org

    But it refuses to work on:

    http://college.fairhavenbaptist.org

     

    Same settings, same form, one works, one doesn't.

     

    A screenshot of the button is attached.

    Page URL:
    http://church.fairhavenbaptist.org

    Screenshot
    JotForm wordpress feedback button not working settings same form attached
  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2013 at 05:39 PM

    Hi,

    Good day and thanks for contacting us. Please try to re-install the plugin and try to deactivate the others you have to check if there's a conflict. 

    Also try to change the location of the button, see if that will make a difference as well.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 23, 2013 at 05:43 PM

    I can see that the Feedback JS File is missing from your http://college.fairhavenbaptist.org/ website headers. Re-installing the Plugin should resolve this issue.

    You can compare by checking the page source of both pages:

    Copy Paste to Browser: 

    view-source:http://college.fairhavenbaptist.org/

    view-source:http://church.fairhavenbaptist.org/

    Find this line:

    <script type='text/javascript' src='//www.jotform.com/static/feedbackWP.js?ver=3.6'></script>

    You'll see, this is missing from the College Web Source.

    Thanks

  • Profile Image

    Answered by jporozynski on October 28, 2013 at 05:18 PM

    I still have not gotten this to work.

  • Profile Image
    JotForm Support

    Answered by Welvin on October 28, 2013 at 06:13 PM

    All forms are now working to my end. Screenshots below:

    Church: https://shots.jotform.com/welvin/screens/10-29-2013-1mn5kp0u24frsub.png

    College: https://shots.jotform.com/welvin/screens/10-29-2013-kks91drxgs2y5im.png

    Can you please let us know if there are webpages having the same feedback button? We'd like to check.

    Thanks