What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Billing: Error Switching Plan from Premium to PRO

    Asked by acardona on August 23, 2013 at 02:55 PM

    Would like to upgrade to pro version  ASAP we are over the limit. 




    Aetrex Worldwide

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    JotForm Support

    Answered by Welvin on August 23, 2013 at 07:26 PM


    Good day! I guess our billing section is currently disable due to the problem with duplicate transactions. It is currently under maintenance. We can manually upgrade your account. Please let us know if it's PRO Monthly or PRO Yearly?


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    JotForm Founder

    Answered by aytekin on August 26, 2013 at 07:09 AM

    Sorry to hear that you had trouble switching. I have reset your counts. So, your forms should work fine now. You do not need to switch any more. But If you still would like to switch plans let welvin know what plan you would like to switch and he can do it manually.