My form stopped working 24 hours ago

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    MarilynLitt
    Asked on August 23, 2013 at 09:28 PM

    I get this message when I do a submission:

    Oops! Google Chrome could not connect to submit.jotformpro.com

    Did you mean: jotformprocom

    I saw we had had no forms submitted since about Noon yesterday.  This is our FOUND dog form. No reason I know of for it to quit working.  I have not edited the form.

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    liyam
    Answered on August 24, 2013 at 07:56 AM

    We apologize for this delayed response, MarilynLitt.

    Upon testing your form by making a submission, it appears to be working fine.  Are you still experiencing issues when you try making a submission on your end?

    Thanks.

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    MarilynLitt
    Answered on August 25, 2013 at 11:01 AM

    Hello, I have been downloading JotForms for LDOT and found that if I click on Found-Dog-Texas and run a Reports > CSV report, the report stops at Aug 13, 2013 submissions (record #2010).

    If I pull up the same form under the SUBMISSIONS tag, I get up-to-date listings (record #2112), but we cannot use these - they don't work with our processing procedure (uploading to another database.

    Our volunteers are getting further and further behind in their work because of this. It interferes with our productivity. Please look into this and fix this issue

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    Tasha
    Answered on August 25, 2013 at 01:18 PM

    Hi,

    I am sorry for the inconvenience that this is causing. Can you please try removing the CSV report and creating a new one similar to the one that you currently have in jotform? If after creating a new report you are still not seeing the dates after August 13, please let us know so that we can take another look at it.

    Thanks!

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    MarilynLitt
    Answered on August 26, 2013 at 07:41 AM
    Thank you for your reply.
    Deleting the entire form is not an option. When I collect the reports, the
    date where the record collection stops is different each time. It may stop
  • Profile Image
    Welvin
    Answered on August 26, 2013 at 09:02 AM

    Hi Marilyn,

    Good day! I am able to see this even when going to your Form Submissions Page. I guess our developers should check this. Please open a separate thread for this problem so we can proceed on creating a report ticket. 

    Start a new thread here: http://www.jotform.com/answers/answer.php?

    Please put this thread link as a reference so my colleagues will be aware that I have requested a new thread.

    Thanks