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terryAsked on September 25, 2020 at 5:33 PM
i need to speak with someone from sales.
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Vick_W Jotform SupportReplied on September 26, 2020 at 1:03 AM
Hi Terry,
I'm not sure what you are referring to exactly. Please send us a screenshot so we can see it as well and provide assistance accordingly.
https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
We do not have phone support available. You can ask us your sales related questions here and we will be glad to provide assistance.
Thanks.
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terryReplied on September 28, 2020 at 12:28 PMYour forms look quite simple. Is there conditional logic? I need to be able to ask people for instance if they are a member and if so, they get one ticket price and if not, they get another.For the Silver level - the only fee is $29/mo? there are no other fees at all?I need to include a description of the event - do your forms allow that?Can i get a list of all the fields and types of fields your form supports - for instance, if i want to ask someone to check off a box with several options - a check list - can your form do that?What are ‘monthly submissions’ - the number of people who sign up for something/purchase something? what is the difference between that and 1000 payment submissions?100 gb space - is that for file uploads?No branding, right? so nothing about my brand can be on the form
Thank you for your time. It would be much more customer friendly though if you had a sales team that could answer questions on the phone as i’m sure you’re answers to the above will generale a follow up question - which will drag out this process.
— Therese
THERESE LASKEY
Chapter Administrator
IIDA Southern California
347-633-3202
__
IIDA |
International
Interior Design
Association
IIDA-SOCAL.org | fb | in | ig | fr
The Commercial Interior Design Association
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Jovanne JotForm SupportReplied on September 28, 2020 at 5:44 PM
Hi Therese, thank you for contacting JotForm support.
Is there conditional logic? I need to be able to ask people for instance if they are a member and if so, they get one ticket price and if not, they get another.Yes, you can achieve this one by using our conditional logic feature. Kindly refer to this guide for more related information: Smart-Forms-Conditional-Logic-for-Online-Forms
As for your other questions, I have moved it to a separate thread so we can answer them separately to avoid confusion. We will get back to you via these threads shortly:
For the Silver level - the only fee is $29/mo? there are no other fees at all?
https://www.jotform.com/answers/2602810
I need to include a description of the event - do your forms allow that?
https://www.jotform.com/answers/2602811
Can i get a list of all the fields and types of fields your form supports - for instance, if i want to ask someone to check off a box with several options - a checklist - can your form do that?
https://www.jotform.com/answers/2602812
What are ‘monthly submissions’ - the number of people who sign up for something/purchase something? what is the difference between that and 1000 payment submissions?
https://www.jotform.com/answers/2602814
100 gb space - is that for file uploads?
https://www.jotform.com/answers/2602815
No branding, right? so nothing about my brand can be on the form
https://www.jotform.com/answers/2602816
I hope this will help. Let us know if you have further questions. -
terryReplied on September 28, 2020 at 6:28 PMThis is not very helpful. i click through to most and you say ‘i don’t understand your question - send screenshots’ ..which is why i say, this process would go better if you had phone support for sales. you’re making it very hard for me to conducer using your product.
THERESE LASKEY
Chapter Administrator
IIDA Southern California
347-633-3202
__
IIDA |
International
Interior Design
Association
IIDA-SOCAL.org | fb | in | ig | fr
The Commercial Interior Design Association
... -
Jovanne JotForm SupportReplied on September 28, 2020 at 7:51 PM
Hi Terry,
Unfortunately, we do not currently offer live phone support. You can use our support forum for the assistance you need and we will respond to it as soon as possible.
As to your concerns, I believe that they have already been addressed separately. If you have followup questions, kindly post it to the corresponding tickets so we can respond to it properly.
Thank you.