What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Registration not working

    Asked by Kevin McPoland on August 24, 2013 at 11:04 AM

    I have been trying to register with your site, however no matter what I type into the Unsername registration field I get an error message telling me the username is already taken. This includes me just randomly hitting keys on a key board or making up words.

    Is your registration system broken?


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    JotForm Support

    Answered by liyam on August 24, 2013 at 11:14 AM

    Hello Kevin.  I just tried creating an account and I did not find any problem similar to what you're experiencing.  Can you provide us more details such as the usernames you were trying to register and the browser version you're using?  These details might shed some light for us to be able to replicate the problem you're having.

    We'll wait for your response.


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    Answered by elmwoodcoltsfc on August 24, 2013 at 05:02 PM

    Thank you for your quick reply.

    I went back on to test the registration again, and this time the process worked fine.

    Sorry for wasting your time, but it genuinely didn't work the first time...

    Kevin McPoland

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    JotForm Support

    Answered by liyam on August 24, 2013 at 07:51 PM

    No worries, Kevin.  It is always our pleasure to provide assistance to everyone here so rest assured, no time was wasted.  Feel free to let us know anytime if you have other questions or concerns.

    Thanks and warm regards,