What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have been a premium user for many years now, why is my account type saying that I am free now?

    Asked by thornwebdesigns on April 14, 2010 at 08:54 AM
    I have been a premium user for a long time now and since you have upgraded I noticed that my account says free now. What gives?
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 14, 2010 at 10:08 AM
    Hi James,

    Thank you for being a Premium user for such a long time.

    We have removed all restrictions on the site today until we sort out all problems on the new version. So even if you see your account as a Free account, this will not cause any problems.

    I just checked your account and it seems to be Premium. It must be a temporary problem with our migration scripts. Sorry about that.

  • Profile Image

    Answered by thornwebdesigns on April 14, 2010 at 10:20 AM
    Ok thanks