What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I signed up it said you can have 10 payments received but after

    Asked by Wally Elayan on May 17, 2011 at 10:20 AM

    When I signed up it said you can have 10 payments received but after i received the first payment it told me I am only allowed only two payment from paypal, before i upgrade i want to know what is really the actual numbers. thanks

    Screenshot
  • Profile Image

    Answered by allanftd on May 17, 2011 at 11:12 AM

    Hi Wally,

    Thank you for your clarificatory message. I have checked your records on our member database and found out that you still have a clean slate - you do not have any submission, file uploads, or payments received at the moment. Do you mean that you received an email from Paypal? If so, kindly contact their support team to verify the status of your account. Please let us know how it goes.

    We apologize for the confusion and we appreciate your interest in upgrading your JotForm account. Kindly inform us if we can be of further assistance.

    JOTFORM SUPPORT