When I signed up it said you can have 10 payments received but after

  • Profile Image
    Wally Elayan
    Asked on May 17, 2011 at 10:20 AM

    When I signed up it said you can have 10 payments received but after i received the first payment it told me I am only allowed only two payment from paypal, before i upgrade i want to know what is really the actual numbers. thanks

    Screenshot
  • Profile Image
    allanftd
    Answered on May 17, 2011 at 11:12 AM

    Hi Wally,

    Thank you for your clarificatory message. I have checked your records on our member database and found out that you still have a clean slate - you do not have any submission, file uploads, or payments received at the moment. Do you mean that you received an email from Paypal? If so, kindly contact their support team to verify the status of your account. Please let us know how it goes.

    We apologize for the confusion and we appreciate your interest in upgrading your JotForm account. Kindly inform us if we can be of further assistance.

    JOTFORM SUPPORT