What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive Form Notification using Hotmail Address

    Asked by GardensWeekly on August 24, 2013 at 04:28 PM

    Hi, I have spent days trying to figure out why my auto response was not working and I have just found another thread where users are having problems using a Hotmail account. Can someone help me please? The URL is;



    Page URL:

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    JotForm Support

    Answered by Welvin on August 24, 2013 at 08:38 PM


    I don't see Auto Responder Settings within your form but I guess you mean the Form Notification. Your settings were incorrect. You haven't set a Senders Name. I have it corrected.

    Please go to your Hotmail Account > Inbox Options > Filters and reporting settings and set it to "Standard":

    After that, add noreply@jotform.com to your Safe Sender List or Contact List.

    Inbox > Options > Safe and blocked senders > Safe senders


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    Answered by Cesar on August 24, 2013 at 08:44 PM

    I'm unable to see an Auto-Response Email set up on your form. Although, I do see a Notification Email configured. So I take you might be talking about the Notification Email not being received. I also have checked your Email address for potentially being listed on our bounce list, but it's not listed.


    I just tried sending both emails, Notification and Auto Response and they are arriving properly to my hotmail account. 



    Please try reconfiguring your Notification Email & your Auto Response, if neccesary. Also check your hotmail filters. To make sure Hotmail is not blocking your JotForm Emails.

    Do let us know if you need further support.

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    Answered by GardensWeekly on September 03, 2013 at 04:27 AM

    Thank you guys, everything working perfect! Thank you for your excellent quick response...

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    Answered by gori-mathew on September 03, 2013 at 04:31 AM

    You are welcome, do feel free to let us know wherever you need our assistance.