Unable to receive Form Notification using Hotmail Address

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    Asked on August 24, 2013 at 04:28 PM

    Hi, I have spent days trying to figure out why my auto response was not working and I have just found another thread where users are having problems using a Hotmail account. Can someone help me please? The URL is;



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    Answered on August 24, 2013 at 08:38 PM


    I don't see Auto Responder Settings within your form but I guess you mean the Form Notification. Your settings were incorrect. You haven't set a Senders Name. I have it corrected.

    Please go to your Hotmail Account > Inbox Options > Filters and reporting settings and set it to "Standard":

    After that, add noreply@jotform.com to your Safe Sender List or Contact List.

    Inbox > Options > Safe and blocked senders > Safe senders


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    Answered on August 24, 2013 at 08:44 PM

    I'm unable to see an Auto-Response Email set up on your form. Although, I do see a Notification Email configured. So I take you might be talking about the Notification Email not being received. I also have checked your Email address for potentially being listed on our bounce list, but it's not listed.


    I just tried sending both emails, Notification and Auto Response and they are arriving properly to my hotmail account. 



    Please try reconfiguring your Notification Email & your Auto Response, if neccesary. Also check your hotmail filters. To make sure Hotmail is not blocking your JotForm Emails.

    Do let us know if you need further support.

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    Answered on September 03, 2013 at 04:27 AM

    Thank you guys, everything working perfect! Thank you for your excellent quick response...

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    Answered on September 03, 2013 at 04:31 AM

    You are welcome, do feel free to let us know wherever you need our assistance.