Request to recover suspended account

  • nguyen pham
    Asked on September 27, 2020 at 6:06 AM


  • Mike_G JotForm Support
    Replied on September 27, 2020 at 7:09 AM

    I have checked your account and reviewed both your active forms and the forms in your account's Trash Folder.

    I found out that there is a form in your Trash folder that has this field.

    Form: Fancy Envelope Contact Form

    1601204681 5f7071c919d47 zt200927 070051 Screenshot 10

    It was flagged by our anti-phishing tool by mistake since the field's label contains the letters to form the word "password", which is not allowed to be collected within our forms.

    I have reactivated your account. If you are not using the form, may I suggest that you remove the field or update its field label instead?

    Feel free to let us know if you need any further assistance.

  • bibo170308
    Replied on September 30, 2020 at 9:23 AM


  • jherwin
    Replied on September 30, 2020 at 12:13 PM

     I have now deleted the offending fields from your form (202733705293050 & 202701143944448) and activated your account.

    Please refrain from creating such forms or adding any guilty fields to the forms to avoid any further suspensions on your account.