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Sean WilliamsAsked on September 27, 2020 at 6:46 AM
My payment fields for the jotform aren’t working! The form will allow me to fill out every other part besides payment portion.
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roneetReplied on September 27, 2020 at 7:41 AM
Are you still experiencing the issue? I was able to select the products in the PayPal field:
Is the above part disabled for you?
We look forward to your response.
Thanks.
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Mike_G JotForm SupportReplied on September 27, 2020 at 10:57 AM
We would like to apologize for any inconvenience.
I have checked the active forms in your account that have a payment field and all of it is integrated with PayPal Personal, not PayPal Business.
To switch to a PayPal Business payment field, please see the screenshots below.
Reference Guide: How-to-integrate-PayPal-Business-with-JotForm
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Mike_G JotForm SupportReplied on September 27, 2020 at 8:19 PM
We would like to apologize for any inconvenience for we do not have phone support. The best way that you can contact us is here in our support system, which is available 24/7. If you will allow us, we will be glad to continue helping you with your concern on this ticket.
I have tested the only form in your account on my end, using Google Chrome on Windows 10, and I can't seem to reproduce the issue you have described.
But since you have also mentioned that you are having issues with your form on the app, I'll create a cloned version of your form and test the issue on my mobile device. I'll get back to you on this ticket with my findings the soonest.
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Mike_G JotForm SupportReplied on October 4, 2020 at 7:39 AM
I would like to apologize for any delays. I have tested a cloned version of your form on the JotForm Mobile Forms App. And when I tried to fill it out, it opens my device's default web browser, which is Google Chrome.
That is how the app behaved since there is a Square payment field on the form.
I tested the form and it seems to be working as expected on my end.
Kindly give it a try again and let us know if the issue persists.
Also, perhaps we can try the form you are having issues with on our end. You can share the link to your form here.
We will wait for your response.