Integrating form to PayPal Business payment field.

  • Sean Williams
    Asked on September 27, 2020 at 6:46 AM

    My payment fields for the jotform aren’t working! The form will allow me to fill out every other part besides payment portion.

  • roneet
    Replied on September 27, 2020 at 7:41 AM

    Are you still experiencing the issue? I was able to select the products in the PayPal field:

    1601206813 5f707a1d1222d  Screenshot 10

    Is the above part disabled for you?

    We look forward to your response.

    Thanks.


  • Mike_G JotForm Support
    Replied on September 27, 2020 at 10:57 AM

    We would like to apologize for any inconvenience.

    I have checked the active forms in your account that have a payment field and all of it is integrated with PayPal Personal, not PayPal Business.

    To switch to a PayPal Business payment field, please see the screenshots below.

    1601218501 5f70a7c5724d8 zt200927 105201 Screenshot 10

    1601218512 5f70a7d0b6997 zt200927 105244 Screenshot 21

    1601218524 5f70a7dc7a39d zt200927 105258 Screenshot 32

    1601218541 5f70a7ed367d5 zt200927 105312 Screenshot 43

    Reference Guide: How-to-integrate-PayPal-Business-with-JotForm

  • Mike_G JotForm Support
    Replied on September 27, 2020 at 8:19 PM

    We would like to apologize for any inconvenience for we do not have phone support. The best way that you can contact us is here in our support system, which is available 24/7. If you will allow us, we will be glad to continue helping you with your concern on this ticket.

    I have tested the only form in your account on my end, using Google Chrome on Windows 10, and I can't seem to reproduce the issue you have described.

    1601252180 5f712b54b10fb zt200927 201356 Screenshot 10

    But since you have also mentioned that you are having issues with your form on the app, I'll create a cloned version of your form and test the issue on my mobile device. I'll get back to you on this ticket with my findings the soonest.

  • Mike_G JotForm Support
    Replied on October 4, 2020 at 7:39 AM

    I would like to apologize for any delays. I have tested a cloned version of your form on the JotForm Mobile Forms App. And when I tried to fill it out, it opens my device's default web browser, which is Google Chrome.

    That is how the app behaved since there is a Square payment field on the form.

    I tested the form and it seems to be working as expected on my end.

    1601811449 5f79b3f9bc51e zt201004 073456 Screenshot 10

    Kindly give it a try again and let us know if the issue persists.

    Also, perhaps we can try the form you are having issues with on our end. You can share the link to your form here.

    Where-to-Find-My-Form-URL

    We will wait for your response.