Several Questions

  • GABCC
    Asked on September 27, 2020 at 4:16 PM
    1. We have not been able to get the monthly subscription setup completed. We purchased the paypal pro per your email and it is still not allowing monthly subscriptions. If we change to stripe or another payment processor can this than be added?
    2. Your site states we are almost out of submissions for our account and it says up to 100 submissions monthly for the free account.

    Thank

    Ronic


  • Mike_G JotForm Support
    Replied on September 27, 2020 at 10:57 PM

    We have not been able to get the monthly subscription setup completed. We purchased the paypal pro per your email and it is still not allowing monthly subscriptions. If we change to stripe or another payment processor can this than be added?

    I have checked the most recent form you have updated in your account on a cloned version of it and I see that it doesn't have a PayPal Pro payment field but a PayPal Checkout payment field. I'm afraid that the sell subscription payment type is not supported in the PayPal Checkout payment field. Here's how you can easily switch the payment field in your form to another payment field.

    1601261498 5f714fba491da zt200927 224911 Screenshot 10

    1601261508 5f714fc42de18 zt200927 224925 Screenshot 21

    The Sell Subscription payment type is supported in the Stripe payment field.

    1601261623 5f715037bab56 zt200927 225234 Screenshot 32

    Please note that the products currently added to the payment field in your form will be removed once you agreed to switch to a different payment type.

    Your site states we are almost out of submissions for our account and it says up to 100 submissions monthly for the free account.

    I have moved your other concern to a new ticket considering it is about another topic.

    Here's the link to the new ticket. https://www.jotform.com/answers/2601063

    We will be responding to that ticket shortly. If you have any follow-up questions about your other concern, please refer to that ticket to avoid confusion.