Why aren't the form submissions going to the email I set up?

  • melfan3
    Asked on September 27, 2020 at 8:16 PM

    I set up, in settings the email to have the form submissions sent to, but they are not going there. Is there something else I need to be doing???

  • jherwin
    Replied on September 27, 2020 at 10:51 PM

    I checked that form and the notification is configured correctly. I also reviewed our mail logs and found that all submissions were successfully sent to the recipient listed in the notification. The email is also not on our bounce list so you should not be having trouble receiving emails from jotform.

    Please check this guide for a possible reason why you're not receiving the email notification.

    Guide: Why-Am-I-Not-Receiving-Email-Notifications

    Also, since you are using a private email address, please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains