Jotform sending form multiple times

Hello,

Recently our jot form has been sending a form multiple times, once after the form is completed and another one 8-10 hours after it's being completed?

It's getting hard to keep up with what is a duplicate and what is not?

Please let me know how we can resolve this.

Thank you!

I think duplicate submissions were triggered when the form was filled out using a mobile app or Safari browser and if the thank-you page was reloaded. If this is the same case with your form, I suggest disabling "Allow Auto Browser AutoComplete" in your form settings.

Another solution is, use an external thank you page rather than the default thank you message for now. So when the user opens the browser, it loads the external link instead of the default thank you page and this will not trigger submission.

Here's a guide on how to redirect to an external link after submission How to Redirect to a Page After Form Submission. If you don't have a custom thank you page, you can use this link https://www.jotform.com/thankyou.html.

Let us know if you still receiving duplicate submissions after applying the proposed solutions.