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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    all my submissions are sent to the pending submissions.

    Asked by Tiffform on August 25, 2013 at 06:02 AM

    all my registrations are sent to the pending submissions. I have to manually complete the submission, even though a payment has been made on paypal. i 'saved product' in the produce wizard but never got a confirmation that the integration was complete. please assist. thank you.

    This is a re-post of a comment on How to view incomplete payments

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    JotForm Support

    Answered by jonathan on August 25, 2013 at 06:23 AM


    You must be referring to your Product Order Form http://www.jotform.us/form/32283631251144

    I checked this form under your account and found that the paypal account setting in the payment configuration is not properly setup.

    Under the Paypal Account requirement, you must used an email account.


    Please correct this and save the form. Then, test submission again.

    Inform us if the issue persist.


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    Answered by Tiffform on September 01, 2013 at 02:32 PM

    I employed your solution in my second form 55&over and 65&over registration form. It does not appear to be working. The only thing that appears to work is when I insert my acutal PayPal account number. It still forces me to manually have to push the submissions through to completion. My email address is on the paypal account as a user, why won't this work?

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    JotForm Support

    Answered by jonathan on September 01, 2013 at 02:44 PM


    From what I have checked on your form http://www.jotformpro.com/form/32334320531945

    The paypal account is still not setup correcty as it is not an email address that you had used.


    Please correct this on the form and save .

    Inform us if there are still use.


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    Answered by Tiffform on April 09, 2014 at 10:58 AM

    There is a valid email address in the PayPal account field for form http://www.jotformpro.com/form/32334320531945 but the submission is still "Incomplete". I do not want to manually "complete" each submission. Why is the confirmation through the paypal gateway to Jotform not working?
    Thank you.

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    Answered by jedcadorna on April 09, 2014 at 12:09 PM

    Can you please check your PayPal settings if your IPN is enabled or not...

    Please go to Profile > Instant Payment Notification preferences. Message delivery should be enabled.

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    Answered by Tiffan Davis  on April 10, 2014 at 10:41 AM

    The IPN funtion is activated in PayPal.

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    Answered by EliezerN on April 10, 2014 at 12:23 PM

    Thanks for the additional information.

    Since you state that you have received the payment in your Paypal account, the submissions should be mark as complete and should not be stored in the Incomplete Payment box.

    So, I can see in your Paypal form settings that you already corrected the paypal account details and you use an email address now. So, have you experienced this same issue with another form or this form is only one with this issue?

    Kindly try cloning your form and connect it to your paypal account and see if that cloned version has the same issue. If that cloned form works correctly, then you may use that version instead of the original one. Please give a try, here is the guide how to clone your form: Form cloning

    Inform us if the issue still persists with the cloned form.