They say I have reached my limit but i have not sent 100 submissions

  • Profile Image
    Asked on August 25, 2013 at 11:42 AM

    I cannot email my form out a "oops youve reached your limit" message keeps popping up. 

  • Profile Image
    Answered on August 25, 2013 at 11:59 AM

    Thanks for contacting us.

    Could you please provide us the link of the form you are having this issue with? I checked your account HykuMarketing and seems that your status is active and your limits are not about to be reached, everything seems to be fine:


    However you shoul try clearing your forms cache, that may help to resolve the issue. Please follow the steps in the image to do it:


    If the issue still persists, don't hesitate to contact us.