What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    They say I have reached my limit but i have not sent 100 submissions

    Asked by HykuMarketing on August 25, 2013 at 11:42 AM

    I cannot email my form out a "oops youve reached your limit" message keeps popping up. 

    Submissions email message
  • Profile Image

    Answered by EliezerN on August 25, 2013 at 11:59 AM

    Thanks for contacting us.

    Could you please provide us the link of the form you are having this issue with? I checked your account HykuMarketing and seems that your status is active and your limits are not about to be reached, everything seems to be fine:

     

    However you shoul try clearing your forms cache, that may help to resolve the issue. Please follow the steps in the image to do it:

     

    If the issue still persists, don't hesitate to contact us.

    Thanks