What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Security Seal Image doesnt appear

    Asked by georgeb on August 25, 2013 at 01:28 PM

    I created a payment form for my customers.  However, on jotform, I see the security image to show it is a secure form, but on my website, it is not visible.

     

    How can I fix this?

     

    http://form.jotform.us/form/20857132268152

    seal payment form JotForm not visible
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    JotForm Support

    Answered by Welvin on August 25, 2013 at 04:08 PM

    Hi,

    Please try to re-embed your form using our iFrame Method: How to Get Form iFrame Codes and make sure to follow our instructions on how to embed a form securely: Setting Up a Secure or SSL Form. Security Seal will only work with Secure Forms.

    Also, please let us know the webpage URL to where the form is currently embedded so we can check. Furthermore, we advice to use our Payment Tools if you'd like to collect Payments. We do not advice manually collecting credit card details - in short, we do not support it.

    Thanks