What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting errors from Facebook

    Asked by catalinay on August 25, 2013 at 04:29 PM

    FYI, I am getting an error message when trying to access my submission page on Facebook.  This is the error I get:  https://www.facebook.com/plexuscathleen/app_190322544333196 and the page says:  "

    Application Error

    An error occurred in the application and your page could not be served. Please try again in a few moments.

    If you are the application owner, check your logs for details."


    I need this fixes ASAP so that I can continue receiving submissions for my business!  Is it an issue with jotform or Facebook or both?  When paying for a service I expect it to work, especially since I have recommended it to my team as well.

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    JotForm Support

    Answered by jonathan on August 25, 2013 at 07:17 PM


    Can you please check again if you are still having this error message.

    I just check your facebook page app, but I could not reproduce the mentioned error.



    One thing I also noticed is that non of the fields in your form is set as required*. 
    Meaning, it can be submitted with all questions unanswered.