What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't sign up for your service!

    Asked by Jerry Johnstone on August 25, 2013 at 05:26 PM

    Every name I try in your SIGNUP form says "username is already taken," even if I'm just typing in random characters.

    Please let me know when this issue is resolved, as I would like to begin utilizing your services.

    name resolved
  • Profile Image
    JotForm Support

    Answered by jonathan on August 25, 2013 at 08:07 PM

    Hi Jerry,

    Please use this link http://www.jotform.com/signup to signup. I have checked the email account you are using now, and there is no exising account associated to it. You can use that email account.

    If the issue persist, please tell us the username you are trying to register.

    Thanks.