What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change noreply@jotform to the email address of the the actual form submitter?

    Asked by brucealan on August 25, 2013 at 09:57 PM
    Page URL:

    JotForm email noreply
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    JotForm Support

    Answered by Welvin on August 26, 2013 at 03:39 AM


    Good day! You will have to setup SMTP Account to be able to select From Address from the Email Field of your form. We recommend Mandrill. Mandrill allows you to send outgoing emails up to 12, 000 emails per month. Please check this guide on how to setup: Send Form Emails From Your Own Email Address: JotForm Now Support SMTP.

    After that, you can setup your Email Alert Settings to something like this:

    Let us know if you need any further assistance.


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    JotForm Support

    Answered by Welvin on August 26, 2013 at 03:42 AM

    I forgot to mention that our Submission Limits still applies after setting up SMTP Account to your form. 


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    Answered by pillarmarketing on August 26, 2013 at 04:12 AM

    So emails will appear to come from the single address I verify? Thanks for clarifying this.

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    JotForm Support

    Answered by Welvin on August 26, 2013 at 06:46 AM


    When using SMTP Account, you will have the ability to select FROM Address from the actual form submitter's Email Address entered to your form Email Field. Do not just Verify Email Address, use the STMP:

    To obtain SMTP Account, register to Mandrill per the guide provided.

    Form Email will come from a single address if you are using the "Verify Address" method. The email will come from the address you've used to verify (meaning, it's your email address as the Senders Email).



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    JotForm Support

    Answered by Welvin on August 26, 2013 at 06:49 AM


    I request you to open a separate thread if you have further inquiry about this method. You can start here: http://www.jotform.com/answers/answer.php?.


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    Answered by brucealan on August 26, 2013 at 03:19 PM

    I don't think you understand my question. When I (or co-workers) receive an emailed submission, I want to be able to click Reply, and have the sender's email address appear NOT NOREPLY@JOTFORM.COM! This is NOT related to OUR email address!

    I don't want my staff to have to manually change noreply@jotform to actualrespondent@theiremail.com everytime they send a reponse.

    Do you understand?

  • Profile Image

    Answered by khrisell on August 26, 2013 at 04:07 PM


    You need a Reply-to email setup on your form to achieve that.

    In order to configure the Reply-to Email, follow the steps below.

    (Make sure you have an Email field on your form to be able to set the email of the person who submit the form as the Reply-to Email.)

    1. Click Setup & Embed

    2. Email Alert


    A new window will show up, click Reply-to and Recipient Settings below.


    You will be redirected to where you need to set-up the Reply-to email.


    Once you have set the Reply-to email as "Email" which is the email field of your form, click finish.

    Now you will receive email from the configured Sender email.

    However, when you hit reply on your email, you will be able to see the Reply-to email and from there you will be able to send email to your form submitter directly from that email notification.


    If you have any further clarifications, feel free to let us know.

    Thank you for using JotForm. :)