Spanish language and quoted characters are shown incorrectly in CSV

  • Profile Image
    premine
    Asked on August 26, 2013 at 04:01 AM

    Hi,

    I'm having problems with the char-set when exporting the data of a form in CSV format. I'm exporting data in Spanish language and quoted chars (á, é, í, ó, ú, ñ...) are shown incorrectly. The last time I did an export (9th of august) I didn't have this problem and my computer has been switched off since then, so nothing was changed on my system.

    Thank you for your help.

  • Profile Image
    Welvin
    Answered on August 26, 2013 at 06:10 AM

    Hi,

    Good day! I will go ahead and submit a ticket about this problem to our developers. I am able to see it from my end.

    While waiting, I would suggest exporting your submissions in Excel format. Excel works fine here for Spanish Characters.

    Thanks

  • Profile Image
    premine
    Answered on August 29, 2013 at 08:00 AM

    Everything seems to work fine now. Thank you very much!

  • Profile Image
    jedcadorna
    Answered on August 29, 2013 at 08:15 AM

    Hi, That's great to hear that your issue has been resolved, feel free to file a ticket if you have any further questions for now I will mark this thread as Resolved.

    Have a wonderful day and thank you for choosing Jotform.

    Cheers! :)