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    "merchant country unsupported" error when submitting payment

    Asked by EGSolutions on August 26, 2013 at 05:24 AM

    Dear all,

    I'm asking if during year 2013 something is changed concerning  credit cards supported in other countries other than US, Canada and UK thru Paypal?

    Im currentyl getting - "merchant country unsupported" error when submitting payment

    If the situation is the same as 2 years ago, can I use paypal basic tool in jot form to receive payment from italy?

    many thanks in advance,


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    JotForm Support

    Answered by Welvin on August 26, 2013 at 07:34 AM

    Hi Eleonora,

    Good day! I think nothing has changed to Paypal's End. The still does not support Paypal Pro for users who are located outside the US, UK and Canada.

    Please check your first thread concerning the same: http://www.jotform.com/answers/260373.


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    Answered by EGSolutions on August 27, 2013 at 04:39 AM

    Hi Welvin many thanks!

    I have one more question: if i will use the pay pal button i will have the same problem, yes? with pay pal standard tool in jotform  users will pay only with paypal and in Italy is not so known.

    Then, what about authorize.net?

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    JotForm Support

    Answered by guilledutra on August 27, 2013 at 09:42 AM


    according to your question: Using the standar paypal tool will allow any paypal user to pay, also the Italian paypal users.

    authorize.net only work with U.S and Canada users.