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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do subusers work?

    Asked by shmorsello on August 26, 2013 at 01:28 PM


    One of my coworkers purchased a paid account and added me as a sub-user by adding me to a folder. However, I do not seem to have the benefits of the purchased plan, I am still seeing the options for the free plan (100 submissions, etc.). Is this how sub-users are supposed to work?

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    Answered by EliezerN on August 26, 2013 at 02:00 PM

    Thanks for contacting us.

    Let me inform you that as a subuser you won't be able to have the same benefits the parent account has as paid account. The privileges you have as sub user is to access to the forms and submissions of the parent account. So, in other words sub user accounts are only to share forms and to give access to submissions and not to have the same benefits.

    You can refer this guide to know how to use Sub user accounts: http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    I hope this helps. Don't hesitate to contact us if you need further assistance on this topic.