How can I get two pdf's attached to the notification email we receive?

  • Michael_Wilson_mwilson
    Asked on September 29, 2020 at 6:05 PM

    In the advanced email settings, I have it set up to attach both pdf's for my form to the notification email i receive. when i receive that email, it is only attaching one of the pdf's, not both of them like it is set.

    Jotform Thread 2605495 Screenshot
  • Mike_G JotForm Support
    Replied on September 29, 2020 at 11:17 PM

    I have tested a cloned version of the form that I assume the email notification in your screenshot is under but I was not able to reproduce the issue you have described. Here's a screenshot.

    1601435654 5f73f806197ba zt200929 231312 Screenshot 10

    I have cleared the form cache of your account. Can you check if that helps solve the issue, please?

    Otherwise, you can also try setting up a new email notification in your form after deleting the existing one.

    How-to-Delete-Notifications-Autoresponder

    Setting-Up-Email-Notifications

    Feel free to let us know if you need any further assistance.