What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to get back our contact form on our site? (Form Disabled)

    Asked by DonFosters on August 26, 2013 at 04:13 PM

    We just updated our status with JoTform. However we lost the contact form on our page. Can you re-instate from your end?

    Our site:


    Page URL:

  • Profile Image

    Answered by khrisell on August 26, 2013 at 04:28 PM


    Your account has been de-activated due to Overlimit of SSL submission.

    But your forms are still intact.


    I highly suggest that you upgrade your account to increase your Submission limit including the SSL submissions.


    If you need further assistance, kindly let us know so that we'll help you with it.

    Thank you. :)

  • Profile Image

    Answered by khrisell on August 26, 2013 at 04:34 PM

    In addition to my response,

    I manually adjusted your SSL submissions counts to 9 and 10 is the maximum on free plan (this is necessary to remove the Overlimit). I also activated your account.

    Please be inform that we can only accomodate this manual adjustment at least this time only. Try not to use the SSL submissions if not necessary.

    But if your requirement exceed the limits for the Free subscription, I highly recommend that you upgrade for paid plans. As I have mentioned it from my last response.

    Again, thank you. :)