When adding a Logo to my Form the Conditional Field is not working properly.

  • Profile Image
    larikn
    Asked on August 26, 2013 at 06:33 PM

    When I add a logo to my form the Conditional Fields appear all the time

     

    http://jotform.co/form/32311479463858

     

    Thankyou

  • Profile Image
    khrisell
    Answered on August 26, 2013 at 07:21 PM

    Hello,

    I have cloned your form and I have checked the conditional logic and I am unable to reproduce the issue you are having because it is working just right on my end.

    Kindly see the screencast I have made for you to see what I am getting on my end.

    I have cleared your form caches. Also, kindly clear your browser cache and cookies and check again if that will resolve the error. If problem persists, please do let us know so that we could further investigate.

     

    Thank you for using JotForm.

  • Profile Image
    larikn
    Answered on August 26, 2013 at 08:24 PM
    So you added a Logo and Tried it ?
    Best Regards
    Robert Bruce Parker
    Managing Director
    P 02 9672 6466 M 0416 237 741
    [cid:image001.png@01CEA30F.88A51440]
    [cid:image002.png@01CEA30F.88A51440][cid:image003.png@01CEA30F.88A51440]
    Web Site Bulletin Board Video Intro Pricing & Hardware
    ________________________________
    This e-mail and any files attached to it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail inadvertently or you are not the intended recipient, you may not distribute, copy or in any way rely on it. Further, you should notify the sender immediately and delete the e-mail from your computer. The contents and opinions contained in this e-mail are those of the individual sender unless they are expressly stated to be those of Peach Business Software.
  • Profile Image
    pinoytech
    Answered on August 27, 2013 at 02:08 AM

    Hi Robert,

    I've clone your form to investigate the issue but I wasn't able to replicate the issue. Please take a look at this video: http://www.screencast.com/t/nTxBSDr1ZORk

    Clone Form: http://www.jotformpro.com/form/32381097218960

    Have you tried already clearing your browser cache and cookies as wel as form cache? If not, can you please give a try?

    Thank you!

  • Profile Image
    larikn
    Answered on August 27, 2013 at 02:11 AM
    Did you try a logo ?????
    Rob Parker
    Managing Director
    Peach Business Software Pty Ltd
    Cell. 0416237741
  • Profile Image
    pinoytech
    Answered on August 27, 2013 at 02:49 AM

    Hi Robert,

    Yes, I've tried it. You can check this video: http://www.screencast.com/t/nTxBSDr1ZORk

    Thank you!

  • Profile Image
    larikn
    Answered on August 27, 2013 at 06:46 PM
    I have uploaded an image again, I have tested in IE10 and the Conditions don’t control the form. In Chrome it works ?
    I need this to work with the world’s most common browser and without the client clicking compatibility mode, who knows about that ?
    If the client sees all the fields then they will be confused and frustrated even before we have a chance to get them as a customer
    Best Regards
    Robert Bruce Parker
    Managing Director
    P 02 9672 6466 M 0416 237 741
    [cid:image001.png@01CEA3CA.F3DFE120]
    [cid:image002.png@01CEA3CA.F3DFE120][cid:image003.png@01CEA3CA.F3DFE120]
    Web Site Bulletin Board Video Intro Pricing & Hardware
    ________________________________
    This e-mail and any files attached to it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail inadvertently or you are not the intended recipient, you may not distribute, copy or in any way rely on it. Further, you should notify the sender immediately and delete the e-mail from your computer. The contents and opinions contained in this e-mail are those of the individual sender unless they are expressly stated to be those of Peach Business Software.
  • Profile Image
    khrisell
    Answered on August 27, 2013 at 07:27 PM

    Hello,

    I have tested your form using Internet Explorer and I was able to see the conditional logic and it is working properly on my end.

    I highly suggest that you clear your browser data and try your form again and if problem persists please let us know.

    Here's the video I have made for you to check.