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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trouble with payment options

    Asked by wenrich on August 26, 2013 at 07:47 PM

    I used Jotform to make a form for a website.

    It was great, but we are having one problem. - Paying though Paypal works, but the credit card option is not working.

    when people try to submit, they get a message "

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration."
    We don't need the credit card option, I would just take it out if we can't fix it.
    Can you help please?
    Wendy
    Page URL:
    http://www.bikurcholimgw.org/brunch.html

    payment options JotForm problem message credit
  • Profile Image

    Answered by pinoytech on August 27, 2013 at 01:48 AM

    Hi Wendy,

    Your form seems to be working fine on my end upon checking. Please take a look at this video: http://www.screencast.com/t/dGcTam8rj3

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by wenrich on August 27, 2013 at 10:49 AM

    I changed it from Paypal pro to just Paypal.

    When I used Paypal pro the credit card payments didn't work.

    The Paypal option is okay, but I would like the Paypal logo to appear.

    I would like to use the Paypal pro option, if possible.

  • Profile Image

    Answered by pinoytech on August 27, 2013 at 01:15 PM

    Hi,

    Upon investigating the issue, I found out that the issue is had something to do with PayPal Pro merchant account configuration.

    For more information with regards on the error, please take a look at this article: https://developer.paypal.com/webapps/developer/docs/classic/api/errorcodes/

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

     

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

    To fixed the issue, please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    Thank you!

  • Profile Image

    Answered by pinoytech on August 27, 2013 at 01:35 PM

    In addition on your query about PayPal logo, you can use Image Tool to upload PayPal logo into your form. Please take a look at this video: http://www.screencast.com/t/whb3RQ2W

    If you need further assistance, please let us know.

    Thank you!