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  • Profile Image

    Is this the way that the hide/show conditions is supposed to work?

    Asked by bleonard8 on August 26, 2013 at 08:31 PM

    I have a very detailed client questionnaire designed using several "form collapse" bars so that when the client receives and iveopens the survey all he or she sees is about six or seven bars.  There are four additional hidden bars so that the apporopriate section shows depending on the answers to a couple of questions, one with dropdown options and one with radio buttons.

    For example, one set of the bars has to do with whether or not the client has one, two, three, or four or more children.  When the responder checks "3" for example, the fields under the "Three Children" bar show. I would prefer that the "Three Children" bar itself show so that the responder can open or close it as he or she wishes. 

    Is there any way to do this?

    Thanks.

    Page URL:
    http://jotform.us/form/32366139114147

    survey radio buttons hidden detailed
  • Profile Image

    Answered by pinoytech on August 27, 2013 at 02:31 AM

    Hi,

    Can you please take a look at this clone form if this is something you want to achieve in your form?

    http://www.jotformpro.com/form/32381006210942

    If yes, all you need to do is change the Status of Form Collapse Tool (Three Children) from "Close to Open" then Visibility "Visible"

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by bleonard8 on August 27, 2013 at 10:25 AM
    I am sorry, but I can't tell the difference between my form and the clone
    form. What did you do?
    The clone still does not do what I am looking for. What I want is to have
    the form collapse bars appear if a certain condition is met. For example,
    if someone chooses "divorce"
    as a type of case, the "Divorce" bar will appear and the client can click
  • Profile Image

    Answered by pinoytech on August 27, 2013 at 02:03 PM

    Hi,

    I'm sorry about that. I just followed this rules/conditions you want in your form only.

    "For example, one set of the bars has to do with whether or not the client has one, two, three, or four or more children.  When the responder checks "3" for example, the fields under the "Three Children" bar show. I would prefer that the "Three Children" bar itself show so that the responder can open or close it as he or she wishes."

    On the clone form, when you choose/select option "Three" on "Number of Children (Do not list any children if this is a property enforcement case only.)" field, Form collapse with the label of Three Children is Visible instead of Hidden. Please take a look at this video: http://www.screencast.com/t/XtxpBgEAr1T

    With regards on your query, please follow this simple steps:

    1. Edit your form.

    2. On your Form Collapse field with a label of "For Divorce Cases Only", change the Visibilty to "Visible" 

    For more information, please take a look at this video how it works: http://www.screencast.com/t/paR9jBIuiNP

    If you need further assistance, please let us know.

    Thank you!

  • Profile Image

    Answered by bleonard8 on August 27, 2013 at 05:49 PM
    It works well on the clone, but I followed the instructions in the emails
    and in the videos and it does not work for me. To be clear, to do it the
    way the clone does, I need the status = closed and Visibility = Visible, is
    that right? That does not seem to give me the same result as the clone.
    Is it possible that my computer is reading my cache and not replacing the
    form with a new one when I reload it after changing it?
    Thanks.
    Bob
  • Profile Image
    JotForm Support

    Answered by Welvin on August 27, 2013 at 06:48 PM

    Hi Bob,

    Yes, that's right. You it correctly. Your form works fine to my end. Please try to clear your browsers cache: How to Clear Your Browser's Cache.

    Also,clear your Forms Cache by following this guide: How to Clear your Form Cache.

     

    Thanks

  • Profile Image

    Answered by bleonard8 on August 29, 2013 at 09:57 PM
    I need to reopen a dialogue about the previous problem that I was having.
    I seemed to finally fix it, but now am having trouble again.
    I am creating questionnaires for law firm clients using JotForm. It is
    almost perfect for this task other than the problem that I now have. I
    need to have certain parts of the form hidden unless the client selects
    certain answers. For example, on my form at
    http://form.jotform.us/form/32366139114147, unless the client selects the
    "divorce" option on "Type of Case," the questions relating to divorce never
    show up because the divorce collapsing bar is not visible. I have Status
    set to closed and Visibility set to Visible. That does not make sense to
    me, but it works.
    I use the same settings on my adoption questionnaire at
    http://form.jotform.us/form/32407669285160, to hide the two collapse bars
    for second adopting parent unless they select two parent adoption as the
    type of case. Ironically, the children's sections work correctly. That is
    probably because I cloned the first form to use in making the second.
    Since it worked on the first one, it worked on the second, but the type of
    case condition did not.
    There must be something to it other than the status and visibility settings.
    Thanks for your help. I am supposed to have these finished by tomorrow and
    I have three more forms to go that I haven't started.
    Bob
  • Profile Image
    JotForm Support

    Answered by Tasha on August 29, 2013 at 10:45 PM

    Hi,

    unfortunately I am having a hard time understanding what is not working on your adoption form (http://form.jotform.us/form/32407669285160). When I select the option two people adopting I am presented with the collapse fields for second adopting parent.

    Can you please let us know if this is not what you expected? In your response please let us know how the form should be working.

    Thanks.

  • Profile Image

    Answered by bleonard8 on August 30, 2013 at 09:58 AM
    Thank you for responding. I went back to my forms to get you good
    information and it seems to be working fine. I have not changed anything
    since last night when it did not work. I had the same experience with my
    other form. It did not work and then later, inexplicably, it did.
    What I want is to be able to set a condition that adds the hidden form
    collapse and the fields under it unless a certain condition is selected.
    Every time I try to do this, it either doesn't bring it up or else it
    brings it up "open." Then, after I contact you guys, it seems to fix
    itself. Is there something that you are doing? I just want to know how to
    do it myself since I have several similar forms to create today and
    tomorrow.
    I notice that the only thing different in the form Collapse bar is that
    there is a condition selected. On ALL of my form Collapse bars, the
    settings are "Status" equals "Closed" and "Visibility" equals "Visible." I
    assume that having a condition to SHOW the information automatically HIDES
    it when the condition is not met.
    What so I need to do to have this work for me all of the time; I don't want
    to keep asking the same question and bothering you.
    Than you, not only is you product great, but your support response is
    quick, also.
    Bob
  • Profile Image

    Answered by EliezerN on August 30, 2013 at 11:22 AM

    @bleonard8

     I have checked your form and just as Tasha said, the conditions are working as you expect:

    I have also cloned your forms to check the conditions and they seem to be setup correctly. When you say I assume that having a condition to SHOW the information automatically HIDES it when the condition is not met you are right, that's the way the conditions work.

    For now keep the conditions as they are. If they presents problems in the future, don't hesitate to contact us.

    I will be keeping an eye to my form to make sure that everything is right. 

    We are here to help, so, feel free to contact us at any time you have a question about this topic. Or open  a new thread if you need to ask about something different.

    Thanks