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    filepicker wont load on iphone/androaid

    Asked by instoosh on August 27, 2013 at 06:35 AM


    ive got file picker in my form:



    when trying to upload a photo, it will take the filepicker alot of time to load and most of times will end with an error.


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    JotForm Support

    Answered by EltonCris on August 27, 2013 at 11:16 AM


    I have no iPhone but made a test in an actual android phone and it works just fine. There could be 3 possibilities why that happens, it might be a temporary issue from filepicker, from JotForm or it could be your internet connection. Can you please try it again this time? If the problem still persist, can you check it on a non-secure version of your form? http://www.jotform.me/form/32376594636465. Let us know your findings about this.


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    Answered by instoosh on August 28, 2013 at 10:52 AM

    Hey  EltonCris

    thanks for comment, tried youre link works fine!

    one problem stil exist, when trying to reach the file picker on mobile throh the facebook app.

    (as shown on screen shoot)

    must have this feature!



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    Answered by KadeJM on August 28, 2013 at 12:43 PM

    Okay, I see what you mean. I looked at your original image and it actually looks like this problem is happening through the FaceBook App on your Form.

    In your Image below I can see this is viewed as a problem of your Form in FaceBook. This leads me to believe that this is an issue through the FaceBook App most likely since I know that there have been previous issues with links being shared, viewed, and accessed through apps since facebook has trouble redirecting through FBapps as it should due to the incorrect app url configuration for this. This is something that is not your fault nor is it ours. It's the way the FB App works at the moment until the FB Dev Team corrects this in the App. I believe we have this mentioned somewhere else in our Forum due to a similar related issue but I'll have to find it as I think there was a workaround for it if I remember correctly but I'm not 100% sure since it's been awhile now.

    I also tried looking at your Form but it appears to have been deleted. Can you please share with us a link to your form and also the FB Page that your form is shared on? Unless it's just the form link you are sharing? Please let us know.

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    Answered by instoosh on August 28, 2013 at 12:56 PM

    Hello KadeJM

    link to form:


    the form in not implanted in the facebook page since i couldnt make it work through the facebook mobile app. so im using a link that apears on my page and sends to the form. still the form opens in FB app and wont work.

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    JotForm Support

    Answered by Welvin on August 28, 2013 at 04:11 PM


    Good day! Anyway you can send us the page to where the form is currently placed so we can check? You've mentioned that this is another issue, if it is, I would suggest opening a separate thread instead. On the new thread, please include the name of the Facebook APP that is currently on your phone so we can check it as well.