Photos are not downloading

Hi,

I'm contacting because when my customers submit forms with photo attachments, the photos never download and I get this message below.

Please help

-Tyler Givens

 

Hi Tyler,

Can you please confirm if you are having this issue with all submissions or some specific submissions? Please provide the submission ID's. I've checked some of them and the images URL's are working as expected. Here is how you can find your submissions ID.

https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

Looking forward to your reply.

Thanks.

4749561850616901830 Here is an ID of one that does not work. They haven’t been downloading for months now, is there a size limit?
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Hi there,

Thanks for reaching out to us,

I have gone ahead and checked the submission ID you have provided, I was successfully able to download the image from the link and unable to replicate the issue you have mentioned. I would suggest you clear your browser cache and give it another try, I hope this may work.

Let us know if the issue still persists, we would be glad to assist you.

Hi yes, I’m still getting the same message for all of the files, even after clearing my browser.
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Hi,

Could you tell us about the browser and phone when you are facing the issue?

Looking forward to your reply.

I’ve tried opening my files on my cellphone safari as well as on my laptop with google chrome and am still having the same issue. Please help I need this for business.
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Hello,

Thank you for reaching Support.

This may have something to do with your privacy settings. Try disabling the following options here - https://www.jotform.com/myaccount/settings.

Give it a try and let us know how it goes.