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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with email notifications, wrong layout

    Asked by BVTours on August 27, 2013 at 11:15 AM

    Is there a way I can format my forms, where I am not only getting the answers to my questions but the form itself with the answers included.

    When I submit a form to a client, I only see the clients response.  Is there a way I can change setting to see the completed form in its entirety?  I want the questions AND answers to my questions sent to me when a client complete their inquiries.  I have one form that is like that, but the others are not.

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    JotForm Support

    Answered by guilledutra on August 27, 2013 at 12:21 PM


    Could you try by deleting your actual email notification and creating a new one?

    Select "Setup & Embed" tab from your form builder.

    1 - Click on "Email Alerts" icon

    2 - Select your email notification, then click on "Delete Email" at the left-bottom of the windows

    once you deleted the actual notification, please click on "Email Alerts" again, then "Add New Email", then follow the notification wizard.

    make a test submission to see if the email alerts is working fine again with the new configured email notification 

    hope it helps

    please let us know if you need further assistance