Problems with email notifications, wrong layout

  • Profile Image
    Asked on August 27, 2013 at 11:15 AM

    Is there a way I can format my forms, where I am not only getting the answers to my questions but the form itself with the answers included.

    When I submit a form to a client, I only see the clients response.  Is there a way I can change setting to see the completed form in its entirety?  I want the questions AND answers to my questions sent to me when a client complete their inquiries.  I have one form that is like that, but the others are not.

  • Profile Image
    Answered on August 27, 2013 at 12:21 PM


    Could you try by deleting your actual email notification and creating a new one?

    Select "Setup & Embed" tab from your form builder.

    1 - Click on "Email Alerts" icon

    2 - Select your email notification, then click on "Delete Email" at the left-bottom of the windows

    once you deleted the actual notification, please click on "Email Alerts" again, then "Add New Email", then follow the notification wizard.

    make a test submission to see if the email alerts is working fine again with the new configured email notification 

    hope it helps

    please let us know if you need further assistance