What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded to the Econmy plan, when does my month start/end?

    Asked by Peter Weiss on August 27, 2013 at 11:48 AM

    upgraded to 10,000 submits/month. (1) when does my month start/end? (2) what happens if I go over? (failure of submit? extra charges?)

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    Answered by EliezerN on August 27, 2013 at 02:15 PM

    Thanks for contacting us.

    1) If you 'd like to the date the when your submission counter will be reset, let me tell you that  the counts reset to 0 on the 1st day of every month.

    2) We would appreciate if you open a new thread to make your question, as we cannot answer multiple question in one single thread. That helps us to give you the proper assistance without any confusions.

    Thanks for your comprehension.

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    Answered by pinoytech on August 27, 2013 at 02:16 PM

    Hi Peter,

    Your account is already active to ECONOMY upon checking.

    Request you to please re-login into your account to see the changes of your account submission limits.

    If you need further assistance, please let us know.

    Thank you!

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    Answered by pweissmd on August 27, 2013 at 07:21 PM

    Duh? Please read the question more carefully.  I know how to look at my acct submit status.

    The question was:  what happens when I hit that limit in one month?   Do you "fail" additional submits or do you charge me or do you auto-upgrade?   What action does JotForm take?

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    JotForm Support

    Answered by Tasha on August 27, 2013 at 07:32 PM


    Once you exceed your monthly submission limit your form will be de-activated and no one will be able to access it for the remaining of the month. Your form will however be reactivated at the beginning of the new month.

    I hope this answers your question. Please let us know if this is not clear.