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Christina NorrisAsked on October 1, 2020 at 9:28 AM
My account was suspended when I was in the middle of trying to make a payment form for my clients. This has been going on for a couple of days now and I've had no access to my other client info form. If my payment form was a problem, I don't have to create one, but I need access to my other form.
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VincentJayReplied on October 1, 2020 at 11:34 AM
Hi,
Your account got suspended because the Payment Authorization form is collecting credit card information using basic form fields.
We need to remove the form so we can activate your account back to good status.
Let us know if that is okay with you. Thank you!
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Christina NorrisReplied on October 1, 2020 at 12:28 PM
I am fine with that, thanks!!
Christina Norris
Vacation Specialist
Social Circle, GA
T:(678) 660-3650
E:[ cnorris@dreamvacations.com ]( mailto:cnorris@dreamvacations.com )
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VincentJayReplied on October 1, 2020 at 3:27 PM
Hi,
Your account is now activated. I also updated the form and remove the guilty fields.
If you want to create a Payment Authorization form, please follow this guide: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
Also, please check our terms to avoid getting suspended. Here's the link: https://www.jotform.com/terms/
Let us know if you need further help. Thank you!