What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying to Intergrate Mailchimp

    Asked by ClearVista on August 27, 2013 at 01:14 PM

    I have done it before and never had any issues. I am trying to link it to a different list in mailchimp, but when I click next it just hangs there.  It thinks and then it doesn't do anything. I even created a new API thinking that maybe the old one was currupt, but that too didn't work.  I then cloned an old form and then tried to intergrate it that way...again no luck.  Is something going on that is broken with the mailchimp intergration?  Unfortunetly this is preventing me from going live with the promotion of an upcoming event.  Any help that you can provide would be amazing.

    Thank you for your assistance.

    Page URL:
    http://www.clearvistaconsulting.com/accelerateregistration/

    next different assistance
  • Profile Image
    JotForm Support

    Answered by guilledutra on August 27, 2013 at 01:54 PM

    Hi,

    I can't recreate your issue with the mailchimp account integration, could you try by clearing your browser's cache and cookies and the try again.

    please let us know if you need further assistance

    thanks

  • Profile Image

    Answered by ClearVista on August 27, 2013 at 04:17 PM

    That didn't work.  I cleared the cookies and cache and rebooted.  I also tried it on a different browswer. It will not let me intergrate.  It thinks and then it just stays there.  I tried it on another form not the one I am using or that I cloned and it does the same thing. I can't remove it either.  

    I did create a BRAND spanking new test form and am trying to was successful in intergrating.  The issue is I could do that, but that is not a good use of my time.  There has to be a reason why this existing one is timing out.  

    Thanks for your guidance.  I truly do appriciate it. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on August 27, 2013 at 05:39 PM

    We were able to remove the Mailchimp integration on that Accelerate your Profits, Live Event form. Also, we have cleared your form caches.

    Can you please try to re-integrate it now? If this is not working, please let us know. In that case we will be able to escalate the issue to our Development Team.

    Thank you for cooperation.