PDF Download Error

  • Richard_Creer
    Asked on October 1, 2020 at 10:05 AM

    Hi Support team,

    I have been advised to attach a screenshot of the issue I discussed previously.

    When I view my submissions on my forms page... I want to download the PDF I am currently viewing (candidate number 1), instead of bringing up this PDF, it will generate another candidate listed below (e.g. candidate 2).

    I assumed that when I click on the download PDF button in the top left hand corner, it would generate that specific PDF so that I could then download it?

    I therefore have to flick through the documents to find the one I was just viewing to download.

    Please let me know if I am mistaken.

    Kind regards,

    Abbie

    Jotform Thread 2609456 Screenshot
  • Amjad_A
    Replied on October 1, 2020 at 12:44 PM

    Hi Abbie,

    Thanks for reaching out to us,

    I have gone ahead and downloaded submissions as PDF from your submission page, however, I have downloaded the submissions successfully. If you have issues while downloading the submission as PDF, you may follow the below guide:

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Let us know if you need any further assistance