What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Payment and autoresponders

    Asked by DVandy on August 27, 2013 at 01:47 PM

    When using the PayPal payment options, is it possible to have the form send a notification and autoresponder email after the form has been submitted--just like other forms do?


    I know it works okay with just a "regular" submission (not a payment type), but will it also send out the emails just as it does with them? If it does, what is the process sequence; in other words, when does it send the emails? After form submission? After completing payment? I tried one of my forms and it never sent the email. It rediredted to the PayPal website as expected, but I never received a notification, a thank you, nor an autoresponse email (all of which I had set to come to me for testing).


    If it does not work that way, is there any way to have it send out the emails? Thanks!

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    JotForm Support

    Answered by guilledutra on August 27, 2013 at 03:35 PM


    When you use the paypal option within your form, after the user completed the filling process and hits submit it will be redirected to the paypal login in order to proceed with the payment, once the payment process is successfully completed by paypal the user will be redirected to the thank you page and will receive the mail autoresponder.

    I hope I have clarified your doubts,

    please let us know if you need further assistance


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    Answered by DVandy on August 27, 2013 at 04:11 PM

    Thanks! I appreciate your help, and for clarifying this for me.


    Have a great day.


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    JotForm Support

    Answered by guilledutra on August 27, 2013 at 04:53 PM

    You are welcome

    Thanks for using JotForm, hope you have a great day too